We participate in developing payment transaction security policies and ensure their compliance with the recommendations of the Polish Financial Supervision Authority (KNF) and EBA guidelines on security measures regarding operational risks and risks for the security of payment services.

We participate in developing monitoring procedures, conduct and supervisory activities related to security incidents and customer complaints. We participate in developing procedures for documenting, monitoring, tracking and restricting access to sensitive data regarding payments.

We participate in developing solutions ensuring business continuity (BIA analysis, risk assessment sheet), implementation of a business continuity plan including measures limiting the risk of business continuity.

We take part in exercising control over compliance of law by payment institutions in the scope of:

• compliance of the services provided with the scope of legal regulations applicable to the payment institution;
• compliance of the services provided with anti-money laundering regulations;
• compliance of the services provided with the provisions on the protection of personal data performance of reporting obligations towards all competent authorities in terms of compliance with applicable requirements, compliance with data from the entity’s transaction and accounting systems, timely performance performing information obligations towards service users;
• execution of payment transactions in accordance with the requirements of the relevant provisions, in particular, regarding the completion time, fees charged to users, complaints;
• managing the outsourcing of payment institution’s activities, managing the agent network, implementation of individual supervisory measures of the Polish Financial Supervision Authority and recommendations of the Polish Financial Supervision Authority.

We conduct training in the field of personal data protection tailored to the requirements of the management, customer service departments, verification and recovery.

We conduct training in the field of counteracting money laundering and terrorist financing for employees of obligated institutions.

We advise on creating internal procedures for payment institutions in the field of customer verification, service, debt collection and complaint processes.